Services

As high tech products, generating sets and power plants demand a very efficient and reactive after-sales customer support service. "The interactivity of SDMO’s Services department optimises the performance of installations and guarantees safety for all involved."

Composed of 3 complementary teams and involving 90 people, the Service department works hand in hand with its distribution network to permanently ensure customer satisfaction.

Technical support

The smooth running of our power plants relies on the technical support team, which oversees the implementation of complex installations and acts as an interface for all questions concerning maintenance of SDMO generating set installations. SDMO draws its reactivity from its subsidiaries, liaising offices and its network of agents to ascertain a local service for SDMO clients around the world.

Spare parts

The spare parts department is divided into three different units. The sales team receives orders and organises them according to their degree of urgency. The customer support team is responsible for flow management and ensuring that deadlines are met. Finally, the management and ordering of stocks is handled by the management team. In addition to spare parts and accessories for SDMO generating sets, the spare parts department also manufactures its own range of products under the name GENPARTS®. Currently more than 45,000 parts are stocked, from full diesel engines to filters, control panels and electrical components.

Training

Contacts

• For more information on generating set maintenance, visit the BES website, our partner in France.
• To fax us a request for a spare part, the number is +33(0)2 98 41 13 93
• To find out more about Technical Training department, please email formation@sdmo.com.
• For all other inquiries, click here