Troubleshooting

Solve your own generating set problems quickly with our troubleshooting guide

Select your generating set range to open the troubleshooting page

TURBO

ALIZE

PHOENIX

Inverter Pro 1000

Inverter Pro 2000

Inverter Pro 3000E

DIESEL AVR

DIESEL MONOPHASÉ

DIESEL TRIPHASÉ

PERFORM

PRESTIGE

SILENCE 10000

SILENCE 15000

TECHNIC MONOPHASÉ

TECHNIC TRIPHASÉ


Basic troubleshooting

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing.

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the After-Sale Service.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing.

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Remove the side cover with a tube wrench.
Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the After-Sale Service.

Return your genset to the After Sales Department.

1 Is the switch properly engaged?

Yes No

Voir les illustrations

Engage the switch.

2 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

3 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

4 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing.

5 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

6 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the After-Sale Service.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing.

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing.

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Is the switch in the ON position, is the petrol tap open?

Yes No

Voir les illustrations

Set the switch to ON and open the tap.

3 Is the battery connected, with the + and - terminals the correct way round?

Yes No

Voir les illustrations

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

4 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing.

5 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

6 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

5 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

6 Is the battery connected, with the + and - terminals the correct way round?

Yes No

Voir les illustrations

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

6 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Remove the cover with a tube wrench. Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Remove the cover with a tube wrench. Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

6 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

5 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

6 Is the battery connected, with the + and - terminals the correct way round?

Yes No

Voir les illustrations

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

5 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

6 Is the battery connected, with the + and - terminals the correct way round?

Yes No

Voir les illustrations

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

6 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

Return your genset to the After Sales Department.

1 Is the fuel level high enough?

Yes No

Voir les illustrations

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

2 Are the petrol switch and tap open?

Yes No

Voir les illustrations

Set the switch to 1 and open the tap.

3 Is there enough oil in the engine?

Yes No

Voir les illustrations

With a funnel, add oil up to the mark indicated on the casing

4 Is the spark plug in good working order?

Yes No

Voir les illustrations

Use a spark plug wrench to replace the spark plug.

5 Does the petrol reach the carburettor?

Yes No

Voir les illustrations

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

6 Is the switch properly engaged?

Yes No

Voir les illustrations

NO - Engage  the switch.

7 Is the battery connected, with the + and - terminals the correct way round?

Yes No

Voir les illustrations

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

Return your genset to the After Sales Department.

Réalisation : id3i.fr